About Circle the City:
Originally founded by Sister Adele O’Sullivan, MD in 2008, Circle the City (CTC) is a 501c3 community health organization dedicated to providing compassionate, high-quality healthcare to people experiencing homelessness throughout Maricopa County. Moreover, CTC partners with patients to not only pursue health and healing, but to escape periods of homelessness entirely through thoughtful partnerships with providers of housing and other social assistance.
CTC operates a highly-unique homeless-specialty continuum of care that has quickly become one the premiere models of its kind across the nation. Services provided by CTC include integrated outpatient medical, behavioral and social services, an innovative medical respite model which embeds 24/7 medical supports within an emergency shelter setting for individuals transitioning between inpatient and outpatient care, and a dynamic community outreach program that includes multiple mobile clinics, part-time community clinics and a backpack medicine program. In total, CTC plans to serve more than 10,000 individuals in 2019. Virtually all will be experiencing some degree of homelessness or housing instability.
The organization’s business model aligns traditional community health revenue streams (including federal grant funding, Medicare and Medicaid) with charitable philanthropic funding including grants from private foundations, fundraising events and direct donor campaigns. As a Federally Qualified Health Center (FQHC), Circle the City maintains a high level of compliance with federal community health center statutes, most recently successfully completing HRSA’s operational site visit process in July 2018.
The ideal CEO candidate will perpetuate Circle the City’s identity as a mission-focused, entrepreneurially-inclined ministry to people experiencing homelessness in the Phoenix Metropolitan community. Since the inception of the founding medical respite program in 2012, Circle the City has grown from startup status to more than 150 team members operating within a $17M operating budget across more than a dozen part-time and full-time sites of service. This growth is representative of the organization’s commitment to continually assessing and addressing the gaps facing the vulnerable people served by CTC.
To create and deliver innovative healthcare solutions that compassionately address the needs of men, women, and children facing homelessness.
Vision: A healthy community without homelessness.
Reports to: Board of Directors
Directly Supervises: Chief Financial Officer, Chief Medical Officer, Chief Operating Officer, Human Resources Director, Development Director, and Executive Assistant
Indirectly Supervises: All staff (both employed and contracted, currently 150+)
The Chief Executive Officer (CEO) is the individual primarily entrusted by the Circle the City Board of Directors to advance the organization’s mission of compassionately addressing the healthcare needs of people experiencing homelessness in a highly-impactful and sustainable manner. He or she will partner with the Board of Directors to develop a dynamic long-term strategic plan and retain a talented core of individuals to execute on priorities identified. The CEO serves as the face and voice of the organization to a wide variety of stakeholders including but not limited to company employees, volunteers, donors, partner agencies, payors, member coalitions, the Board of Directors and its committees.
Ideal candidates will have a proven track record of success at the executive level in the healthcare and/or nonprofit sector, be highly strategic, analytical and emotionally intelligent, will possess excellent communication abilities in both spoken and written form, and conduct his or herself with the highest degree of dignity, integrity and transparency.
• The CEO champions the mission of the organization:
o Sets short and long-term priorities and drives executive decision making in a highly mission-centric and patient-oriented manner;
o Continually manages the delicate balance of mission impact and long-term financial sustainability;
o Articulates the organization’s vision and strategy to a variety of internal and external stakeholders in a highly mission-resonant manner;
o Acts as executive liaison to the Mission Advancement Committee, ensuring adequate mission perspective is gathered prior to key decisions or planning initiatives.
• The CEO is the chief steward of mission sustainability:
o Partners with CFO to develop fiscal strategies that ensure long-term financial stability, regularly monitoring financial health and programmatic performance against board-approved targets;
o Collaborates with CFO and senior leadership team to prepare annual capital and operating budgets for board consideration and approval;
o Establishes and adheres to policies that govern financial process and relevant controls to mitigate risk of waste, fraud or abuse.
• The CEO serves as the chief of staff of Circle the City:
o Chairs the senior leadership team and directs priorities of the C-suite;
o Provides oversight, direction, feedback and coaching to all members of the organization’s leadership team. Responds to concerns and mitigates conflict within the leadership team as occasionally necessary;
o Champions a healthy company culture that results in employee engagement, retention and operational excellence;
o Hires, trains, evaluates performance and supervises staff to provide professional, courteous and timely services. Conducts performance management and terminations as necessary within the framework of board-approved policies.
• The CEO is the chief liaison to the Board:
o Coordinates biannual strategic planning process, including retention of necessary external consultants or facilitators, and periodically refreshes strategic plan as needed;
o Facilitates annual Board and committee meeting calendars, sets agendas, ensures adequate administrative support (both directly and indirectly) to the board;
o Partners with the Board Chair to facilitate monthly board meetings;
o Collaborates with Board Governance Committee to ensure regular and timely cultivation of new Board involvement in reflection of identified membership gaps;
o Operates as an ad-hoc, ex-officio member of all Board committees.
• The CEO is the company’s top figurehead for external affairs:
o Serves as the organization’s top ambassadors to the surrounding community. Conducts his or herself with the highest degree of professionalism, transparency and respect;
o Represents the organization on affiliate boards including the local primary care association, group purchasing coalition and local homeless campus of care;
o Maintains relationships with elected and other public officials to inform policy decisions affecting both healthcare and homelessness issues;
o Engages with payors to align organizational strategy with appropriate reimbursement mechanisms;
o Maintains collaborative relationships with other community healthcare and social service leaders.
• The CEO supports the management of company operations and compliance:
o Develops in partnership with senior leadership team a balanced scorecard to quantify progress on key performance indicators and board-identified strategic initiatives;
o Participates on an ad hoc basis in key quality, performance and/or process improvement initiatives;
o Ensures compliance with relevant third-party agencies including CMS, Arizona Department of Health, HRSA’s 19 Program Requirements for Community Health Centers, contracted health plans, etc.;
o Oversees the organization’s quality improvement, risk management and safety programs. Works collaboratively across all divisions of the organization to ensure thorough execution of the organization’s board approved quality, risk and safety plan;
o Directs establishment of expanded locations, service lines and capacity in alignment with the board-approved strategic plan.
• The CEO champions the Circle the City’s philanthropic initiatives:
o Partners with the Director of Development and Board Development Committee to establish and carry out an annual philanthropy plan;
o Serves as public figurehead for the organization’s philanthropic endeavors including fundraising events, major donor engagement and other cultivation efforts;
o Champions a culture of gratitude by personally acknowledging donors as outlined in the annual philanthropy plan;
o Cultivates relationships with a portfolio of major donors and grant making entities that lay groundwork for future giving.
• The CEO sets the standard for professional conduct across the entire organization:
o Conducts his or herself with the highest degree of dignity and professionalism;
o Commits to understanding diverse stakeholder input via thoughtful interactions and a consistent willingness to listen;
o Is above reproach as a result of a continuous commitment to ethical, compliant and transparent behavior;
o Models fiscal conservatism in handling of company resources, including occasional travel-related expenditures.
Experience and Education
• Bachelor’s degree required, Master’s degree in business, healthcare administration or other relevant field preferred.
• Minimum 5-10 years of progressive senior leadership experience. Prior FQHC or other community health experience preferred.
Basic Knowledge and Skills
• Demonstrated acumen and ability to excel in a senior leadership role.
• Strong people-management and relationship building skills with a natural orientation toward servant leadership. Able to effectively lead and work collaboratively within a team environment.
• Excellent verbal and written communication skills.
• Strategic thinker with an ability to balance short-term results with longer term planning. Not afraid to ‘get in the weeds’ as needed to create the desired results.
• Ability to competently influence stakeholders at all levels of the organization, including staff, physicians, payers, hospitals and patients.
• High level of organization and prioritization skills to manage multiple competing priorities in an occasionally high stress environment. Conscious and responsive to established deadlines.
• Coaches others and strives for team success over individual accomplishment.
• Highly accountable and comfortable both giving and receiving feedback.
Compensation & Benefits
• Competitive base salary plus full benefits
Why consider the opportunity?
• Despite being a relatively new organization, Circle the City is considered one of the most advanced homeless-specialty healthcare organizations in the nation and has grown from startup to 150+ team members since commencing operations six years ago.
• The culture at Circle the City reflects the compassion, energy and inclusivity of the Founder. The 2018 employee survey indicated overall engagement is significantly higher than the national average for peer healthcare and nonprofit agencies.
• Circle the City operates one of the largest and most dynamic freestanding homeless medical respite programs in the nation.
• Circle the City has established robust partnerships in the social determinants of health space, recently securing a $1M grant from the United Health Group Foundation.
• The senior leadership team at Circle the City is stable, competent and cohesive.
• The Circle the City board is committed to recruiting and retaining top executive talent and is prepared to offer a generous compensation and benefit package to the right candidate.
Location: 300 West Clarendon Ave, Phoenix, AZ 85013
Travel Required: Minimal (less than two weeks per year)
About the City
Phoenix is the fifth-largest United States city by population and the capital of the southwestern U.S. state of Arizona. Known for its year-round sun and warm temperatures, it anchors a sprawling, multicity metropolitan area known as the Valley of the Sun. Phoenix is a city rich with art and culture, attractions and events, all surrounded by the beautiful Sonoran Desert. Among other things, Phoenix is known for its beautiful scenery, outdoor activities including hiking and golfing, relatively low cost of living and proximity to popular destinations such as the Grand Canyon, Flagstaff, Las Vegas, California and Mexico. Phoenix ranks as one of the fastest-growing cities in the nation and is a great place to live, work and play.
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We are an equal opportunity employer. All resumes will be reviewed for education and experience.
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status